For what it's worth, the author of the article misses one crucial aspect of the system: it allows customers to reserve online and via third-party applications.

For what it's worth, the author of the article misses one crucial aspect of the system: it allows customers to reserve online and via third-party applications. Checking in users (clearly) had a bad experience, but the fact that all upcoming reservations were made and listed is still important (and seemed to function quite well).