The book referred to at the end of the blog entry is brilliant; reading case study upon case study on how projects derailed (if they were ever on track in the f

The book referred to at the end of the blog entry is brilliant; reading case study upon case study on how projects derailed (if they were ever on track in the first place...) is a humbling experience for anyone who has ever found himself in the position of trying to figure out what a customer wants (often not what he says he wants, sigh). The domain it is hosted on, by the way, translates roughly to bloodyshitesystem.se :)