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Muni ISPs answer to the politicians and agencies that run it. The IRS answers to the “customers” as well, but they are far more painful to deal with than any pr
by briandear 9y ago
Muni ISPs answer to the politicians and agencies that run it. The IRS answers to the “customers” as well, but they are far more painful to deal with than any private company.
ISPs answer to the shareholders and shareholder value comes from making a product people want to buy.
The answer is more competition, less regulation, fewer “exclusive” deals negotiated by municipalities.
- Someone1234 9y ago> but they are far more painful to deal with than any private company. They are? They've always been super responsive and polite when I've had to deal with them.
- jounker 9y agoMy interactions with the IRS have been uniformly good. I’d rate their customer service among the best I’ve ever experienced.
- briandear 9y agoYou’ve never lived outside the US then.
- wbl 9y agoI made a mistake and paid them too much. They sent back a letter and a check and fixed the problem for me.