I think the issue here is that when Microsoft purchased Skype and decided to fold it into their Office product, the customer fundamentally changed. They used t

I think the issue here is that when Microsoft purchased Skype and decided to fold it into their Office product, the customer fundamentally changed. They used the market share of the name to carry the product to a new customer base. Unfortunately the existing customer base was alienated. This definitely isn't the first time (and won't be the last) this has happened in the industry. It's always sad when it does, but it also always opens a door for a new company to create a product that fills the void.