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Earning Your Stripes: An Interview with Patrick Collison
- neonate 8y agoTranscript: https://s3.amazonaws.com/fs-lc/2018/Podcast/Transcripts/Patrick+Collison.pdf https://s3.amazonaws.com/fs-lc/2018/Podcast/Transcripts/Patr....
- tim333 8y agoI thought the >It’s very striking to me how Warren and Charlie at Berkshire and how the folks at Koch Industries are so into a kind of epistemology, and structuring of doubt, and accounting for biases, and mechanisms for a clarity of thinking, to a very striking degree. bit was interesting
- philip1209 8y agoIt seems like Stripe is doing a media blitz this week. They are on "How I Built This" and a couple other sites. Do they have a major announcement coming up?
- pc 8y agoBoth podcasts were recorded months ago... just coincidence how they landed.
- misiti3780 8y agoI listened to you on this and erza klein a while about (i found them both very interesting, and im a happy customer of stripe) - question about your reading habits - do you find that with the success of stripe you have had a lot less time read these days, or have you been able to maintain reading a lot regardless?
- noddy1 8y agoReally enjoyed this talk, especially the stuff about the Irish emphasis on making people feel at ease. I wish I had more of that. He has just the amount of humility for his age/CV!
- tehlike 8y agoStripe is probably the only company i am desperately waiting for them to open up a palo alto office. No brainer to work for them, except i dont like city/commute. Great work, great company.
- pheldagryph 8y agoUnfortunate title; noncommissioned officers are sadly few and far between at tech companies.
- joebadmo 8y agoFormer Marine Corps NCO checking in. I'm about to start at Stripe in a few weeks. You're not wrong, but we do show up now and again.
- kirillzubovsky 8y agoVery enjoyable episode, whether or not you like Stripe or startups in general. Lots of great pointers and ideas. Personally I especially enjoyed the segment on "optimal algorithm for reading." Thanks Shane and Patrick.
- thiscatis 8y agoI've always admired Stripe but the way their support has gone down is baffling. They always had the "developer first" approach but I can get better support from my legacy bank in terms of payment gateways now than from Stripe.
- osrec 8y agoI second this (and I'm someone who admires stripe too). I seem to only get generic support emails from Stripe, with an emphasis on closing the ticket, rather than answering the question. This may be a side effect of growing at the pace they have. Incidentally, I got cold called by wepay a week ago to integrate with my app (https://usebx.com https://usebx.com) and their support has been rather impressive - for me, they are winning on the customer support front.
- jacquesm 8y agoIt's long ago been observed that support doesn't scale. Small companies have an edge over large companies and it is a real pity that even Stripe seems to fall to this rule, though two comments in this vein do not yet indicate that the line has already been crossed it is source for worry. Anybody that ever manages to crack 'support at scale' will run circles around the competition.
- scrollaway 8y agoAmazon? I've seldom heard bad things about Amazon's support. (amazon.com that is, not AWS; not that I heard bad things about AWS support either)
- scrollaway 8y agoDo you have examples? I've not experienced that. The worst offenders I've seen on their support email was bug reports not getting fixed. I email their support very regularly.
- thiscatis 8y ago