i think that at this level, what ultimately matters is that a) "it's Microsoft" and b) can the MS sales person/marketing materials convince some manager to sign

i think that at this level, what ultimately matters is that a) "it's Microsoft" and b) can the MS sales person/marketing materials convince some manager to sign off. business-wise, making things better is only worth pursuing insofar as it helps maintain or advance market position. hopefully they'll see it that way at some point.