>>I found out managers despised having to cut huge overtime checks but found hiring a new tech too time consuming and costly in terms of training and certificat

>>I found out managers despised having to cut huge overtime checks but found hiring a new tech too time consuming and costly in terms of training and certification. >>[...] Young guns might want overtime, but management can get addicted to it and its not a problem until you're knee deep in paperwork and turning customers away. Those are the two competing forces at work: short-term pain in reduced productivity to train and mentor new hires to avoid long-term issues where your supply becomes too constrained to meet demand spikes.