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> if consumers make the choice to use Duplex, growth means adapting to their needs, not the recipients How does that differ from just basic economics of being

> if consumers make the choice to use Duplex, growth means adapting to their needs, not the recipients How does that differ from just basic economics of being where the customer is? Restaurants installed phones to be reachable. Restaurants contract with web service providers to be present on the web. Restaurants locate near available parking or buy additional land to convert into parking spaces so customers who do not walk or use mass transit can patronize them. Restaurants get involved with systems like OpenTable or their own online booking solution to be maximally reachable to their potential customers. If anything, this system has the advantage that restaurants have to change almost nothing about their process to be involved with it, relative to the years of previous technological changes they've adapted to.

evrydayhustling 8y ago
If Google was saying, "any Restaurant can sign up to be reachable by Assistant -- we have lots of customers that will be excited to call them", your analogies would apply and we wouldn't be discussing. In all of your cases, the restaurant opted into a form of reachability. Maybe we disagree about whether opening a phone line is opting into be called by a robot. I don't think almost any restaurant thinks of it that way, and if they did then it wouldn't be necessary to fake human vocal inflections when you call them. The view you're expressing is what reminds me of telemarketing -- it's a presumption that the fact I open up a channel means I've authorized you to do anything you want with it. Regarding your parking lot analogy, I think we're going to have exactly these arguments about usage of public space. Will stores with counters be ok with Drones flying in to stand in line? Stay tuned!
- fixermark 8y ago
  If you own a phone line, may I presume you're comfortable talking to a human assistant? If you are, why may I not presume you're comfortable talking to a robot assistant? If the experience of talking to the robot is noticeably degraded from the experience of talking to a human, that's a different question entirely---I'm assuming they're equivalent, maybe I should not. But if they are equivalent, what is the difference to the business owner? (And FWIW, I think the drones would likely drive or walk in; look for Segway or Boston Dynamics to come up with something in the not too distant future ;) )
  - evrydayhustling 8y ago
    > I'm assuming they're equivalent, maybe I should not. For me, the core question is who gets to make that assumption, not whether it's correct or not. The people who are most impacted by uncertainty should have a choice about participating IMO. But, one thing I'm realizing from other threads is that some people feel they have a similar level of uncertainty for human interaction, and are frustrated by the status quo of needing to interact with services. For me, that says this tech clearly has a place -- it just needs some effort to proactively establish etiquette around it's use.

evrydayhustling 8y ago

If Google was saying, "any Restaurant can sign up to be reachable by Assistant -- we have lots of customers that will be excited to call them", your analogies would apply and we wouldn't be discussing. In all of your cases, the restaurant opted into a form of reachability. Maybe we disagree about whether opening a phone line is opting into be called by a robot. I don't think almost any restaurant thinks of it that way, and if they did then it wouldn't be necessary to fake human vocal inflections when you call them. The view you're expressing is what reminds me of telemarketing -- it's a presumption that the fact I open up a channel means I've authorized you to do anything you want with it. Regarding your parking lot analogy, I think we're going to have exactly these arguments about usage of public space. Will stores with counters be ok with Drones flying in to stand in line? Stay tuned!

fixermark 8y ago
If you own a phone line, may I presume you're comfortable talking to a human assistant? If you are, why may I not presume you're comfortable talking to a robot assistant? If the experience of talking to the robot is noticeably degraded from the experience of talking to a human, that's a different question entirely---I'm assuming they're equivalent, maybe I should not. But if they are equivalent, what is the difference to the business owner? (And FWIW, I think the drones would likely drive or walk in; look for Segway or Boston Dynamics to come up with something in the not too distant future ;) )
- evrydayhustling 8y ago
  > I'm assuming they're equivalent, maybe I should not. For me, the core question is who gets to make that assumption, not whether it's correct or not. The people who are most impacted by uncertainty should have a choice about participating IMO. But, one thing I'm realizing from other threads is that some people feel they have a similar level of uncertainty for human interaction, and are frustrated by the status quo of needing to interact with services. For me, that says this tech clearly has a place -- it just needs some effort to proactively establish etiquette around it's use.