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Deaf and mute are good counter examples. I know that Google quoted 60% who don't have websites but that figure should only ever get smaller. Such an impersonal
by icc97 8y ago
Deaf and mute are good counter examples. I know that Google quoted 60% who don't have websites but that figure should only ever get smaller. Such an impersonal interaction works perfectly through the web.
I'm not a fan of calling people either (I've put off finding a local doctor for a year because I don't want to go through the awkwardness) but starting a relationship with an important client using a not quiet real 'assistant' would start off the relationship in the wrong foot. Certainly if someone calls me using this I'll think that they can't even be bothered to speak to me personally and so I'm not worth their time.
- fixermark 8y agoI'd imagine the level of personal touch that matters varies from industry to industry. I don't know a restaurant much cares if the reservation is made via the reservation holder, their human assistant, or their robot assistant as long as the customer shows up on time, pays, doesn't wreck the place, and leaves a nice tip.
- icc97 8y agoI was replying to this > scheduling an appointment with someone I've done business with So it's not just booking at a restaurant this is someone that you will have an ongoing personal relationship with.