I know I'm a bit of an outlier here, but I don't get all the fuss. If the bot identified itself as a bot, I can imagine the human reacting in all sorts of weird

I know I'm a bit of an outlier here, but I don't get all the fuss. If the bot identified itself as a bot, I can imagine the human reacting in all sorts of weird ways that would prevent the task from completing. Things like raising their voice, speaking in weird half phrases/broken english, or just immediately hanging up. "OPERATOR NOW". "WHO NAME CUSTOMER". Perhaps it'll be awkward, and fail. But so what, I'd rather give it the ole college try.