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If nobody is forcing you to answer emails in real time, then this is completely your fault. Personally, I just check the email at the morning before I start wor
by juandazapata 8y ago
If nobody is forcing you to answer emails in real time, then this is completely your fault. Personally, I just check the email at the morning before I start working and 1 hour before I end my day. Works like a charm.
- edgarvaldes 8y agoI check email when I arrive in the morning, before and after launch, and before leaving the workplace. Those are the moments I am "off the zone" anyway. It's a good balance for me and I never miss anything important.
- jimnotgym 8y agoIndeed. I will add to that, when I do allocate email time I answer carefully, don't fob people off and make sure everyone does get an answer. That is better customer service than a person who gives snap replies just to be fast
- overcast 8y agoThat just doesn't realistically work for most professions that rely on email. Your email just sounds like something personal that doesn't require any reasonable attention.
- driverdan 8y agoIt works fine if it's the expectation that you set.
- overcast 8y agoSure, customers will just find someone more responsive.
- juandazapata 8y agoIf you're attending customer requests, that's productive work, right? That's not what's being discussed here IMO.