The problem with phone trees is not that they suck at getting you to the right department, it's that the options required mostly aren't there. It's that it make

The problem with phone trees is not that they suck at getting you to the right department, it's that the options required mostly aren't there. It's that it makes it soooo cheap for the company implementing the phone tree to waste your time just to improve the metrics of some low-level idiot manager at the company. Voice will make this a LOT worse, not better.