You're talking to the support team. I may have 5-10 support issues per day. Much of it is automated at this point. I wouldn't think that outsourcing that is

You're talking to the support team. I may have 5-10 support issues per day. Much of it is automated at this point. I wouldn't think that outsourcing that is worth loosing the chance to connect with members personally. Many of these support issues led to ideas and features that helped build a better service. I'd suggest in early stages or even further to keep your support system in-house, its your lifeline to your customer. Cheers