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I don't think you'll get far with analogies to bots killing people. Maybe there is a narrative for automation leading to direct harm to humans, but Google Duple
by blixt 8y ago
I don't think you'll get far with analogies to bots killing people. Maybe there is a narrative for automation leading to direct harm to humans, but Google Duplex is not currently close enough to that.
Instead, I would change your analogies to real bot/human problems today, such as phone bots scamming individuals for millions[1], or an older problem – email spam.
Basically any platform with a large imbalance in the effort (time/money/labor) spent by two sides (scammer/scammed in my example above) can be abused. But it can also be used for very good things. So we can't make blanket statements about these things.
Captchas and other bot filters are built to balance out the effort ratio so that abuse becomes more costly, and I'm sure if either Google or other companies abuse robocalls, people will have to respond with similar measures. But it's not a new problem, and if Google plays their cards right they may actually reduce the volume of calls that don't lead to business, while maintaining or increasing the volume of calls that do lead to business.
[1] For example, the 212-XXXX-XXX robocalls in NY state, which I'm daily exposed to due to their prevalence: https://www.newyorker.com/news/daily-comment/a-chinese-robocall-scam-randomly-targets-immigrants-political-fears https://www.newyorker.com/news/daily-comment/a-chinese-roboc...