As someone who worked very closely with tech support and sometimes fielded calls, I echo this. It's batshit insane to field support calls, L1 especially. Honest

As someone who worked very closely with tech support and sometimes fielded calls, I echo this. It's batshit insane to field support calls, L1 especially. Honestly, no human deserves the wrath of support calls. You get yelled at for no apparent reason and all you can do is be patient. Who knows what the psychological consequences are. I have seen customer support people lose their temper in otherwise normal situations.