> Sure, and given that they haven't violated the rules, they can honestly say they're complying with them Given that they don't know which rule they supposedly

> Sure, and given that they haven't violated the rules, they can honestly say they're complying with them Given that they don't know which rule they supposedly have violated the most they can honestly say is that they believe they are complying with them. It's not as if it's impossible that they have violated some rule in the eyes of Amazon, no matter how they read the ToS, and no matter how carefully they checked their own publications. > Send a follow-up to a human afterwards, rather than trying to debate a bot. This assumes that they know a human to contact, but strangely enough it also assumes that they aren't able to contact that human without first interacting with the bot.