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> People who answer phones to take bookings perform an extremely limited set of questions and responses, But that in itself is not even true across the industr

• hk__2 8y ago
  > But that in itself is not even true across the industry, some(most) phone bookings are very complex Citation needed for that "(most)". I work for a company with a call center and a large part of calls are simple ones that could be easily answered by just reading the FAQ page on our website. > otherwise they would just use a web interface. I think the problem is more about resources. My local hairdresser use his phone and a notebook to take bookings. It takes a bit of his time and could easily be replaced by a Web interface but he doesn’t have any resource for that (and some people still prefer using their phones).
  • jscholes 8y ago
    > I think the problem is more about resources. My local hairdresser use his phone and a notebook to take bookings. It takes a bit of his time and could easily be replaced by a Web interface but he doesn’t have any resource for that By "resources", do you mean money? Because if so I can't imagine the purchase and training of Duplex on the business side would come cheap either.