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Interesting, many people here seem to be fascinated by this and I am sitting here thinking: Oh my good, I hope I will never have to work on a phone receiving su
by JepZ 8y ago
Interesting, many people here seem to be fascinated by this and I am sitting here thinking: Oh my good, I hope I will never have to work on a phone receiving such calls.
The technology is kinda cool, but when I think about the poor sound quality of some calls and my experience with voice assistants, I wonder in how many cases this will end in just garbage appointments or very poor experiences for the human on the one side of the phone.
Besides that, I like how Google is pushing to change the current way of making appointments. Maybe this will drive more small/medium businesses to use online services for appointments.
- modeless 8y agoTalking with humans is often a poor experience too. I can imagine employees of small businesses preferring to talk to Google rather than customers directly, as unlike real customers Google should be predictable, and never frustrated or angry.
- jmagoon 8y agoThat's almost worse. Can you imagine having an endless conversation with a human sounding bot? Say you work at a super popular restaurant that has most tables booked out for a month or so, and doesn't have anything ready beyond that, and the bot just walks through a semi-endless list of possible options. I wonder what it sounds like when it runs out of choices, or asked it to get a dinner reservation @ <insert popular place> any evening at any time for the next two months. The weirdest thing about these trained neural nets too is the small tweaks that break them in very interesting ways. The future is truly a surreal place.
- ferongr 8y agoAs someone who has briefly worked at a call center, something like Duplex calling me would be preferable to the average person.