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It's as ethical as companies unleashing chatbots and voice-synthesized phone "customer support" gatekeepers on us. Although, I would prefer to have conglomerate
by pishpash 9y ago
It's as ethical as companies unleashing chatbots and voice-synthesized phone "customer support" gatekeepers on us. Although, I would prefer to have conglomerates taste their own medicine rather than local shops.
- ryandrake 9y agoGood point. This could potentially let consumers fight back against phone trees and brainless tier 1 support. If I need my cable internet fixed, Id be willing to spend good money to hire one of these bots if it could: 1. Call Comcast 2. Navigate the initial “go away” phone tree 3. Wait on hold for 30 minutes 4. Negotiate with the human tier 1 support drone until they escalate 5. Finally call me back and connect me when it successfully locates an actual T2 support person who can fix my problem
- ocdtrekkie 9y agoA bot to get your Comcast bill lowered already exists: https://www.theverge.com/2016/11/17/13656264/comcast-bill-negotiator-bot-argue-money-customer-service https://www.theverge.com/2016/11/17/13656264/comcast-bill-ne... I assume the same is possible for navigating Tier 1 support, though you are really setting a bar for describing people as subhuman at this point. I'm concerned.
- fixermark 9y agoI'd argue it's significantly more ethical. There's a world of difference between telemarketing and closing a deal with a business that has an express interest in closing a deal because they want your money.