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More crucially, they are winning over executives of medium-to-large internet businesses with superior sales and marketing. Individual engineers at these places
by tboyd47 8y ago
More crucially, they are winning over executives of medium-to-large internet businesses with superior sales and marketing.
Individual engineers at these places do not have the power to make decisions about which map software to use, which are often six- or seven-figure contracts. Mapbox offers a service that is comparable to Google Maps in terms of price, quality and flexibility. From a technical standpoint, there are pros and cons to both services; Mapbox's toolkit is more modern than Google, which means documentation is a pro for Mapbox but legacy browser support is a con (though it's just a minor annoyance).
Where they far outstrip Google is in sales and customer support. Google Maps won't bat an eye for you, even if you're paying them millions of dollars a year. The Mapbox team, in contrast, will devote developer time to answering your questions, respond to GitHub issues for you in a timely manner, and even create new plugins and repos if you have a legitimate need. That is their big advantage and that is what is driving adoption.
Source: I was employed at a medium-sized internet publisher, and tasked with evaluating Mapbox to replace Google Maps, was a primary developer working on the switch-over, and even wrote a blog post about the experience [0]. They even invited me to their office to work with them for a day (which, regrettably, I wasn't able to follow up on).
[0]: https://blog.rentpathcode.com/webpack-progressive-enhancement-for-humans-e2af9a4fef9f https://blog.rentpathcode.com/webpack-progressive-enhancemen...
- jstandard 8y agoWhat are your main use cases?
- tboyd47 8y agoShowing apartment listings and houses on desktop and mobile web.
- empath75 8y agoPapa johns was (is?) paying for mapquest purely for the privilege of calling up the noc every few days when their servers crashed. At least it felt like that when I worked in the noc.
- __john 8y agowhat is noc?
- PeterMikhailov 8y agoNoc stands for network operations center
- jpatokal 8y agoOut of curiosity, did you have a paid support plan for Google Maps, or what are you basing your impressions of their support on? Also, part of the Google Maps Platform launch is that support (as in, being able to file tickets and get answers) will be extended to all users: https://mapsplatform.googleblog.com/2018/05/introducing-google-maps-platform.html https://mapsplatform.googleblog.com/2018/05/introducing-goog... Disclaimer: I used to work on Maps Support at Google.
- tboyd47 8y agoI'm just relaying the reason the senior director gave us for the switch. I evaluated Mapbox, but more from the angle of can we use this rather than should we. It was really as if the decision had been made already. We did have a paid package with Google Maps. Good to hear that Maps is amping up their support.