Maybe it'll work out well.. Maybe not. But right now, people being called have an expectation of talking to a person, and this shifts that expectation without

Maybe it'll work out well.. Maybe not. But right now, people being called have an expectation of talking to a person, and this shifts that expectation without the business opting-in to the change. That's going to be frustrating to some businesses, and there may well be legal issues in some areas.