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This is correct. It's more of a UX problem by Amazon to non-tech users. Amazon phrases it like "martincmartin asked you, bluetidepro, blah blah blah." and a lot

This is correct. It's more of a UX problem by Amazon to non-tech users. Amazon phrases it like "martincmartin asked you, bluetidepro, blah blah blah." and a lot of times the non-tech user will literally reply back with "I'm not sure" or "I don't know" and then Amazon still records that response as an answer to the question. I wish their system was smart enough to recognize these replies like this that I often see and just ignore them.

zrobotics 8y ago
It's not restricted to emails, I've seen mobile push notifications from the app (which were enabled b/c of shipping notifications) asking me to respond. Tapping the notification brought me directly to the question. I'm sure this is the main reason for the garbage answers, since it's as much work to answer as responding to a text.
- vertexFarm 8y ago
  Wow, gross. I hate push abuse. This is another reason why I have a strict policy that if an app works in a web browser, it should stay in a web browser. It only wants out of that web browser so it can get its greasy little fingers all over your stuff. I especially hate services that intentionally break their mobile site and disallow forcing the desktop site to make you to install their greasy, slimy mobile app. Like Facebook and Reddit. So scummy.
XaspR8d 8y ago
You see the same problem with Google Guide questions these days -- in the last year or so the number of "I don't know" answers I see has risen tremendously. (Some respondents are even hostile, recently someone asked whether a nearby pub allowed pets and the answerer went on a tirade about animals in public spaces...)
bonestamp2 8y ago
Yes, they need two buttons in that email: "I know the answer" and "I don't know". That would sort this out pretty well.
sgwae 8y ago
The cost to develop that functionality is not feasable with curent silicon limitations.

zrobotics 8y ago

It's not restricted to emails, I've seen mobile push notifications from the app (which were enabled b/c of shipping notifications) asking me to respond. Tapping the notification brought me directly to the question. I'm sure this is the main reason for the garbage answers, since it's as much work to answer as responding to a text.

vertexFarm 8y ago
Wow, gross. I hate push abuse. This is another reason why I have a strict policy that if an app works in a web browser, it should stay in a web browser. It only wants out of that web browser so it can get its greasy little fingers all over your stuff. I especially hate services that intentionally break their mobile site and disallow forcing the desktop site to make you to install their greasy, slimy mobile app. Like Facebook and Reddit. So scummy.

XaspR8d 8y ago

You see the same problem with Google Guide questions these days -- in the last year or so the number of "I don't know" answers I see has risen tremendously. (Some respondents are even hostile, recently someone asked whether a nearby pub allowed pets and the answerer went on a tirade about animals in public spaces...)

bonestamp2 8y ago

Yes, they need two buttons in that email: "I know the answer" and "I don't know". That would sort this out pretty well.

sgwae 8y ago

The cost to develop that functionality is not feasable with curent silicon limitations.