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Did this company have an automated process for dealing with abuse tickets? Usually you’ll get at least one abuse ticket before an IP is added to RBL, right? It
by chatmasta 9y ago
Did this company have an automated process for dealing with abuse tickets? Usually you’ll get at least one abuse ticket before an IP is added to RBL, right? It shouldn’t come as a surprise when your IP is added to the list after you’ve had X number of abuse complaints about the IP.
Seems like a better (or at least, complementary) solution would be more proactive monitoring of the abuse@ email and prompt terminations of clients who generate too many complaints.
- stephengillie 9y agoWe didn't have an automated process - we manually investigated and shut down accounts. On the supply side, we had poor fraud detection, also manual, almost entirely one person. There was lots of room to automate things like this, but instead we had a robust internal Powershell library and numerous Slack bots. They embraced the "do things that don't scale" mantra a little too literally.