The rules aren't opaque. There just isn't any ambiguity to them, which means that everything is exactly written with no room for Interpretation. I explain Amaz

The rules aren't opaque. There just isn't any ambiguity to them, which means that everything is exactly written with no room for Interpretation. I explain Amazon support like this: if you told someone to grab money from the bank, you haven't specified the instructions, so they will claim they have no idea how to do it. If you tell them to drive to the bank, walk in, go to the teller, not the ATM... This very specific instructions will get the response you need. With experience, you start to get a hang of the lingo. It does feel like you are talking to bots, but you are really talking to humans who click the next step in the Q&A. They probably could hold your hand, but they don't appear to be trained to do so. It's highly unlikely that you'll get shut down full stop right off the bat. You have a lot of room for error, but if you get frustrated quickly, you can get blocked at some step, but really that's on you. The situation in the article would have taken me about 1 day to resolve, but the key takeaway is the books were up for sale again because the author did exactly as the instructions said.