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Say what you like about Amazon, but you must admit that they are a very shrewd company. Provide fantastic customer service to the consumers, and almost none at

by fhood 8y ago

Say what you like about Amazon, but you must admit that they are a very shrewd company. Provide fantastic customer service to the consumers, and almost none at all to the sellers. Brilliant.

peteri 8y ago
Although they do sometimes fall down for consumers, I have a 2nd gen kindle bought from the US but running on the UK store which no longer talks to the store (I can download content but not browse). I ended up in a maze of the US folks saying it's a UK store problem and the UK folks saying it's a US supplied kindle so talk to the US. After a few rounds of "reset back to factory" support calls I gave up. I suspect the problem is the clock which is out by an hour so SSL / authentication isn't working. I held out until we left summer time back to GMT but even then it was still broken (I also tried from the Caribbean in case it was a European time zone issue). The GSM modem diagnostic page looked correct. In the end I gave up and my partner got me a Kindle Oasis from Amazon UK for Christmas.
- discreditable 8y ago
  Did you maybe miss out on installing the firmware update for the store prior to the deadline? https://www.amazon.com/gp/help/customer/display.html?nodeId=202048000 https://www.amazon.com/gp/help/customer/display.html?nodeId=... Iirc they were disabling some old SSL stuff (either sha1 or weak ciphers) that the old firmwares relied on. If that's your problem you just need to manually update and it should work again.
- mynameisvlad 8y ago
  I had the exact same problem with a Japan-bought Kindle Oasis used in the US. My Oasis got stolen right before I left for the airport, wanted one while on my trip so ordered one in Japan. I got the exact same run around trying to get special offers removed: US support says to ask JP support because it was bought there, then JP support says to ask US support because it's registered there. There was an additional problem that 3G only works in Japan for those Kindles. I ended up sending an email to jeff@ asking for an exchange of the Kindle to a US one. Ended up getting a one-time credit for the cost of a new Kindle with 3G.
- rtx 8y ago
  Kindle money comes out of Amazon's pocket. Any replacement or repair request approvals might negatively affect the reps appraisal.
slededit 8y ago
If someone steals your account they are unable to look back more than two email addresses (even if the multiple changes occurred in under a 24 hour period). If you can't guess the e-mail the attacker changed it to you are SOL. Luckily Amazon decided to auto-fill with the new address so I could use that information, but otherwise they couldn't help me.

by fhood 8y ago

Say what you like about Amazon, but you must admit that they are a very shrewd company. Provide fantastic customer service to the consumers, and almost none at all to the sellers. Brilliant.

peteri 8y ago

Although they do sometimes fall down for consumers, I have a 2nd gen kindle bought from the US but running on the UK store which no longer talks to the store (I can download content but not browse). I ended up in a maze of the US folks saying it's a UK store problem and the UK folks saying it's a US supplied kindle so talk to the US. After a few rounds of "reset back to factory" support calls I gave up. I suspect the problem is the clock which is out by an hour so SSL / authentication isn't working. I held out until we left summer time back to GMT but even then it was still broken (I also tried from the Caribbean in case it was a European time zone issue). The GSM modem diagnostic page looked correct. In the end I gave up and my partner got me a Kindle Oasis from Amazon UK for Christmas.

discreditable 8y ago
Did you maybe miss out on installing the firmware update for the store prior to the deadline? https://www.amazon.com/gp/help/customer/display.html?nodeId=202048000 https://www.amazon.com/gp/help/customer/display.html?nodeId=... Iirc they were disabling some old SSL stuff (either sha1 or weak ciphers) that the old firmwares relied on. If that's your problem you just need to manually update and it should work again.
mynameisvlad 8y ago
I had the exact same problem with a Japan-bought Kindle Oasis used in the US. My Oasis got stolen right before I left for the airport, wanted one while on my trip so ordered one in Japan. I got the exact same run around trying to get special offers removed: US support says to ask JP support because it was bought there, then JP support says to ask US support because it's registered there. There was an additional problem that 3G only works in Japan for those Kindles. I ended up sending an email to jeff@ asking for an exchange of the Kindle to a US one. Ended up getting a one-time credit for the cost of a new Kindle with 3G.
rtx 8y ago
Kindle money comes out of Amazon's pocket. Any replacement or repair request approvals might negatively affect the reps appraisal.

slededit 8y ago

If someone steals your account they are unable to look back more than two email addresses (even if the multiple changes occurred in under a 24 hour period). If you can't guess the e-mail the attacker changed it to you are SOL. Luckily Amazon decided to auto-fill with the new address so I could use that information, but otherwise they couldn't help me.