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One of the first jobs I had after graduating with a culinary arts trade degree was at one of the big 5 chains of restaurants where they nail salvage items to th
by nimbius 9y ago
One of the first jobs I had after graduating with a culinary arts trade degree was at one of the big 5 chains of restaurants where they nail salvage items to the walls and play classic rock. After 2 years working the kitchen and bar, I can attest fully these are the equivalent of a Chuck-E-Cheez for adults.
"food" is slightly more than a step up from fast food. main course Items are delivered frozen and reconstituted in a high speed sous vide system. Fries or any fried finger food are frozen, and depending on the franchise owner there is a specified hold time of up to 2 hours. My location ignored this because 'we sell so much food!' when in reality we're ignoring it because wastage is logged and reported to corporate and the franchise owner wasnt interested in lectures from the suits.
Other items like specials and anything that read 'grill' was placed in one of four high speed commercial microwaves, then sent to a 'finisher' which resembled a grill but simply imparted the markings on the food in about 20 seconds. Hamburgers didnt receive this treatment as they arrived fully cooked in many cases, with the exception of the angus burger, which was one of 2 items on the menu that was actually thawed and cooked on a real grill.
The bar isnt operated on a razor-thin margin of profit, its just flat out greed. items are chosen for hold time and markup. Frozen margaritas/anything can be held for up to 2 weeks, as the mix from corporate is largely preservatives. distributer orders do not specify a brand, only a negotiated price for a specific liquor. Beer provided almost for free, as corporate aggressively negotiates the terms and in some cases, owns major stake in distributors. all poured alcohol is underpoured partly because the establishment is cheap, and partly because the only thing that can shut down these shitty chains is an alcohol violation or poor customer experience because of an 'over-service event' at the bar. they just reopen in a week 'under new management' anyhow.
If you're wondering how franchise owners play into the restaurant, theyre basically nonexistent. Our franchise owners only visible presence was a plaque on the wall with their names, and occasional half-hearted sentiments from the managers on things the owners would like us to do which were basically restatements of what corporate wanted us to do. It wasnt until my last year of employment when I learned they were in their early eighties, and confined to a nursing home somewhere out of state. Power of attorney rested with their son, who had been in and out of drug treatment programs somewhere in california. We were eventually purchased as a franchise package by a venture holdings company in chicago.
- shadowtree 9y agoDo people really expect anything beyond that from a franchise/chain restaurant? If you have a total of 5-10 items on the full menu, your food is likely fresh made. If its a giant menu with all kinds of styles, laminated, well, it's not a kitchen back there but a conveyor belt.
- jakecopp 9y agoI would have thought it would be the opposite?! If there are less items I thought that it would make it easier to standardize and ship them in, while a larger menu might require more actual cooking.
- Retric 9y agoMore items means larger learning curve for actual cooking. If you make 5 things then you can quickly and cheaply teach someone to do that well, make 500 things and that's not going to happen. With a large menu each step must be simple and easy to follow based on step by step instructions.
- shadowtree 9y agoRestaurants that focus on quality frequently change the menu, very often following the seasonality of their ingredients (asparagus season, etc). Same can be seen in high-quality fashion. A new collection every season, comprised of a few well crafted items. And don't get me wrong, I have no qualms with fast food. I find it just interesting how few have bothered to look behind the curtain given all the cooking shows, books, etc. Bourdain's Kitchen Confidential came out ages ago.
- scott_s 9y agoThe New York area is full of diners with enormous menus that are not chains. Quality varies highly (and often not correlated with price), but I believe it's mostly made in-house.
- cm2012 9y ago