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Until your standalone software answers customer support requests automatically, you‘re still going to have variable costs that grow with your user base.
by jakobegger 8y ago
Until your standalone software answers customer support requests automatically, you‘re still going to have variable costs that grow with your user base.
- taneq 8y agoIt's trivial to only supply customer support for a limited time after sale of the software, or to offer a separate support contract for customers who require support.
- jakobegger 8y ago“Hi, I lost my license key!” “Thanks for contacting us! Our standard license includes support for 12 months after purchase. I’ve attached an offer for our extended support contract. I’m looking forward to your response!”