You are right, accountability is one valid point, and large companies typically are used to having people on speed dial, when things break. But then - aren't t

You are right, accountability is one valid point, and large companies typically are used to having people on speed dial, when things break. But then - aren't there questions about - how really agile they really are? Large operations with a lot of custom software, and license based models and Time & Material based customization - it is always very hard to get things moving faster. Also, I feel Large Operations have to hire a lot of people - just to manage what vendors are deploying. Very large operational costs.