4 ms·
Thanks for the link. Regarding mental transaction costs, why not make refunds one-click-away? If after consuming the digital good or using the service a user fe
by DSingularity 8y ago
Thanks for the link.
Regarding mental transaction costs, why not make refunds one-click-away? If after consuming the digital good or using the service a user feels “oh my this wasn’t worth it”, it takes one click to undo his usage. Wouldn’t that eliminate this cost by relaxing the user?
- freeone3000 8y agoIt'd hamper adoption by vendors. If I knew your could refund whenever, how do I know when it's safe to take out that money?
- DSingularity 8y agoMy guess is you model it and exploit how over time everything normalizes. Bottom line is that 99.9% of users won’t request refunds. And for those that do, well they are micro transactions right?
- always_good 8y agoActually, infinite refunds / charge-backs are responsible for major friction in our existing systems. Those mechanisms are expensive and add a cost to every dollar sent through them. Really, microtransactions should be final by default unless you specifically need the machinery of escrow or clearing delay.