I can't believe that the author wouldn't try Groupon again if his favorite restaurant offered one. The value is just too great. And if the Groupon doesn't live

I can't believe that the author wouldn't try Groupon again if his favorite restaurant offered one. The value is just too great. And if the Groupon doesn't live up to your expectations: From the Groupon Blog: "If Groupon ever lets you down, we’ll return your purchase—simple as that. Why? Because when we do a bad job, we want it to be easy for you to punish us. We believe that when a customer has a bad experience, companies pay for it sooner or later—so we’d rather pay fast so we can make things right before it’s too late." And from their About page: Unbelievable customer service. Like you, we've suffered through hour-long "transfer-athons" with customer service departments, or waited days for an email reply to to a simple question. If you contact us, we'll do what it takes to make things right - and we'll do it fast. Email us, or speak with a human (during normal business hours): (877) 788-7858" I can understand why a business might have a gripe with Groupon (even if its their own ignorance that caused the gripe), but I can't imagine why a customer could be disappointed by Groupon with that kind of policy.