>Today one of our most loyal customers, Lucinda, came in and asked if she could use her Groupon that had expired the day before. I felt terrible, but I had to s

>Today one of our most loyal customers, Lucinda, came in and asked if she could use her Groupon that had expired the day before. I felt terrible, but I had to say no...this experience made her never want to come back. So not only did she kindof make one of her customers unhappy, she actually made her unhappy to the point of never wanting to come back again? This is terrible, terrible business practice.