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I always over-estimate. That way, when I tell them my estimate was high, they're shocked and impressed, and glad to save some money. Higher satisfaction, and th
by michaelhart 16y ago
I always over-estimate. That way, when I tell them my estimate was high, they're shocked and impressed, and glad to save some money. Higher satisfaction, and they're likely to return.
Alternatively, you could give them a range. Let them know up front that, pending unforeseen problems, it could cost between $x and $y.
- mdoar 16y agoI make a clear distinction between estimates and formal quotes. I almost never exceed a quote. I also much prefer to charge by the hour instead of fixed bids.