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They ignored published best practices (per OP), why do you think they won't also ignore data? "Admit to colleagues" assumes you roped in other managers, do you

They ignored published best practices (per OP), why do you think they won't also ignore data? "Admit to colleagues" assumes you roped in other managers, do you really think an individual contributor is going to win the political game at that level? Because I've seen what happens at that time; all the other managers nod their heads politely, and then behind closed doors tell the one you were butting head with "You have to reign in your people". All you end up doing is undercutting your entire team's authority, you don't elevate your own above your manager's.

sizzle 9y ago
That's a company that isn't going to survive and I'd probably jump ship if they were leaving the product's success to chance and on the whim product decision making. They are in for a rude awakening when competitors leverage full time UX professionals that so the user research to maintain competitive advantage. I agree you shouldn't be brazenly shaming superiors but take a step back and make the data speak for itself.