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One big advantage of PayPal over other payment methods (that's usually lost on consumers) is that they have extremely friendly merchant policies when it comes t
by chrischen 9y ago
One big advantage of PayPal over other payment methods (that's usually lost on consumers) is that they have extremely friendly merchant policies when it comes to fraud or seller protection.
With a credit card all it takes is a button press (or phone call) to reverse a charge and it gets with-held for about 90 days at best, and completely reversed with no recourse at worst. According to Stripe, card companies do not communicate back about the status of these disputes in any way, and no discussion is allowed except for one response from the merchant which requires you to send PDFs (mostly automated by Stripe). They don't even tell you if the customer withdraws the dispute and funds still get held for up to 90 days!. And valid reasons range from fraud (on the buyer side) to simply dissatisfaction with a product, all of which becomes the merchant's burden to bear. On top of that, to add insult to injury, the credit card company adds a fee to provide you with this terrible service.
PayPal, and most other "payment facilitators" do a much better job handling disputes. In PayPal's case they provide a much fairer arbitration process (funds are held by PayPal, and a website with message thread is created allowing communication between the merchant, customer, and arbitrator). The whole process happens within a span of days rather than months. And PayPal manages to do this without charging any more than credit card companies do (via Stripe et al). I've also done disputes through Affirm, a PayPal competitor, and they equally handled them in a fair and easy manner.
This ends up making credit cards super risky for smaller merchants if their transaction volume is low and transaction amounts are high. As someone who runs a small business I highly welcome these alternative payment facilitators, even if they charge the same rates as credit cards, because they do provide a much improved service over the old credit card companies, and that's even with all the convenience features services like Stripe provides.
- snark42 9y ago> PayPal, and most other "payment facilitators" do a much better job handling disputes. In PayPal's case they provide a much fairer arbitration process (funds are held by PayPal, and a website with message thread is created allowing communication between the merchant, customer, and arbitrator). How does this work if the customer paid Paypal with a credit card and initiated a chargeback? I get the credit card/user could be blacklisted but PayPal would still be out the money even if the seller won the arbitration case.
- dannyw 9y agoCard companies generally warn customers that they’ll be banned by PayPal if they continue with the chargeback, and encourage them to file a dispute instead.
- StudentStuff 9y agoNever encountered this when filing a chargeback on an item or service purchased through PayPal, nor has it negatively affected my PayPal account.
- chrischen 9y agoIt probably depends on how much you do it. I'd imagine they know how much their average revenue per customer is and they'd cut people off after the chargebacks exceed a certain threshold.
- StudentStuff 9y agoDepends on the time of year, but especially when dealing with sketchy merchants (low end providers/vendors), if PayPal gives me any gruff, its straight to American Express for me. Perhaps PayPal wants to avoid violating the terms of their merchant agreement, which banning users that weren't mostly fraudulent would probably not jive with? American Express is very strict with processors
- chrischen 9y agoAmex probably has more to lose than PayPal does if PayPal went to war with them.
- StudentStuff 9y agoAmerican Express isn't afraid to drop a large merchant if they're mis-treating customers or not profitable, look at what happened with Costco. Visa/Mastercard/Discover won't go to war, but Amex will with a smile on their face.