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It's a two way street. Improving one's listening skills and not reacting emotionally is just as important. The general tone of the article sounds to me as if it
by mbostleman 8y ago
It's a two way street. Improving one's listening skills and not reacting emotionally is just as important. The general tone of the article sounds to me as if it does not give much priority to the latter. This strikes me as an expression of an over protective approach to people's emotions that limits rational discussion. I see this often and in my experience I find that it has negative effects on organizations and relationships and, in cases like the one in the article, quality and business success.
- dpark 8y agoSure but you can’t change anyone except yourself. Pressing on Kara and telling her to stop being defensive probably doesn’t accomplish anything except destroying that relationship and making yourself look like the office bully. Kara’s manager can encourage her to work on this, but colleagues cannot realistically. And even the manager’s ability here is extremely limited.