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I recently purchased a macbook from apple. After one day I found out the mic did not work, when I received my first facetime call on the laptop. Since I was usi
by sadappleuser 8y ago
I recently purchased a macbook from apple. After one day I found out the mic did not work, when I received my first facetime call on the laptop. Since I was using the laptop for some projects I was not able to give it immediately back. I called apple support on chat, the person made me install update and restart mac, consuming 2 hours for no reason. Then I decided to goto the store. At the store they made me wait for 2 hours. Then I was able to present my new macbook without a functional mic. At the store I had the worst experience, the person basically took my laptop for 30 minutes, came back and said I spilled water, they did a test and handed me a 700$ bill to fix it! This was beyond me. I told the person, that I just bought it and it is hard for me to challenge a test that I don't know. It is possible I a drop spilled when I was drinking water/coffee on my laptop. I have a macbook pro, also it works great I have spilled some water on it, usual wear and tear, I don't have a problem with it. However the person was very adamant that I was lying and I better pay the fees or not waster their time.
Very confused about my situation, I contacted apple on chat again, and told them about my experience at the store. The chat person called their manager, who again threatened me saying that if I want to challenge their diagnostic test I can, otherwise I should stop contacting them. I have no knowledge about how to find out about this test, what it is, does it consider normal usage conditions of laptops or anything like that. If anyone has had similar experience or knows about this diagnostic test do share, I don't want to pay 700$ extra on a macbook
- lightedman 8y agoThe test is them opening the unit up and looking for water damage. You need to tell them to physically show you the water damage or you're placing them under citizen's arrest for felony fraud. Apple employees are stupid and won't act in your favor until you start involving the law. Learn the law, know the law, and use it against Apple at all possible times.
- clu3l355 8y agoI had a similar experience with an authorised repair place - my keyboard went on the blink (as has been reportedly recently with all the touchbar MBPs. Upon opening it they found a coffee stain from where I had spilt coffee on it months before. Their response "we can't fix it sorry, Apple wouldn't allow it"...
- xenonite 8y agosame thing here for a MBA. Repair cost: at least 1000EUR assuming the display is not affected.