I've just had her login using Facebook Connect to see if that was what she had done originally, but apparently not. I'm just encouraging her to give the bank a

I've just had her login using Facebook Connect to see if that was what she had done originally, but apparently not. I'm just encouraging her to give the bank a call and do a chargeback. She clearly was charged, clearly hasn't received any coupon or class, hasn't received responses to customer services, cannot login and is being treated like her account doesn't exist. A chargeback seems to be the only option. Though now I've tried to talk her through all possible scenarios I totally get why she's really pissed at Groupon.