4 ms·
I think a lot of the people saying that customers have no expectations of pro-rating have got the usual $20 per month SaaS pricing stuck in their head. Not all
by fookyong 16y ago
I think a lot of the people saying that customers have no expectations of pro-rating have got the usual $20 per month SaaS pricing stuck in their head.
Not all apps cost that. If the app is $299 a month, and a customer cancels one day after being rebilled, I think you'd find they appreciate the option to have a pro-rated refund!
- petercooper 16y agoIt might be appreciated, but it doesn't go without saying. I used to spend more than that each month on dedicated servers and the hosts (I used a few at the time) generally had a policy that you had to cancel a few days before the renewal to get out that month. If you missed it, then you could still cancel, but you had the server till the end of the month. Seemed quite acceptable to me as a customer.