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>I'm not entirely certain GDPR covers phone calls. Depends on the content and the information stored alongside it, the medium is irrelevant.
by ryanlol 9y ago
>I'm not entirely certain GDPR covers phone calls.
Depends on the content and the information stored alongside it, the medium is irrelevant.
- tjoff 9y agoShouldn't the voice be personal identifiable information? Just as a picture is. They could of course store a machine translated transcript instead (assuming no personally identifiable information is uttered (though almost always there is, the customer is expected to give a customer ID or something)). Also, considering how bad computers are at understanding spoken words the usefulness would be debatable depending on context.
- TallGuyShort 9y agoI would imagine most calls that people would want to record would contain PII anyway: account numbers, etc.