We made this quite awhile ago. Then, just a week ago we had an actual, real customer sign-up. So Im posting here to see what you guys think and whether its wort

We made this quite awhile ago. Then, just a week ago we had an actual, real customer sign-up. So Im posting here to see what you guys think and whether its worth us paying more attention to it. We made it because: - Users always ask the same questions at the same point in their journey - Identifying what they are and where they occur helps you fix your UX - You should be able to answer the common questions before they hit support And: - We couldn't find any simple SAAS solutions (so product teams can edit in realtime) - Live chat is expensive and users expected a lightning quick response - Other solutions were overkill, managing forums, FAQs, "AI" powered contextual help etc