> One thing I love about customers is that they are divinely discontent. Their expectations are never static — they go up. It’s human nature. The way to a bill

> One thing I love about customers is that they are divinely discontent. Their expectations are never static — they go up. It’s human nature. The way to a billionare's heart is through their profits, and in Bezos' case maybe that is his customers. If enough customers become unhappy, perhaps we would direct some focus onto the lowest tiers of his empire.