The three hours wasted was actually just 20 minutes of 10 people's time. Forcing people to sit and wait for 10 minutes is totally passive aggressive. Also, not

The three hours wasted was actually just 20 minutes of 10 people's time. Forcing people to sit and wait for 10 minutes is totally passive aggressive. Also, not every employee can accomplish that much in 10 minutes. A support or business person could fire off an e-mail or two, but an engineer suffers when time is broken into small chunks. Engineers are also paid pretty well, so when you're talking about 3 hours of "engineer-time" wasted, the cost to the company adds up.