My theory is he is butthurt because he charges people for repairs, and Apple does such a good job (sometimes charging little or not charging anything) that it t

My theory is he is butthurt because he charges people for repairs, and Apple does such a good job (sometimes charging little or not charging anything) that it takes away business for him. Yes some people get given huge quotes for repairs from Apple but the details matter. If you hear a horror story, ask whether there was AppleCare, ask whether the item was purchased from Apple either online at apple.com or at an Apple store, and ask whether there was accidental damage. Little known thing I was told by a tech at an Apple store, that I doubt Rossmann would tell you: most Apple repairs have a per-model price cap for parts costs for repairs when repaired by Apple. Like around $400 max for a MBP, no matter how much hardware is being repaired at one time. This would not include repairs due to negligence, obviously (water, dropping, run over by a car, etc.) So third party shops can't compete... I guess Rossmann can't touch this kind of low price himself, as he would have to pay the full repair tech price for genuine Apple parts if he wants to use them, and this probably pisses him off no end. Labor charges do not have a cap, but Apple repair works quickly so these charges are low. And Apple treats you even better if you have AppleCare. But, to get the best care from Apple, there are a few practices to follow: 1) Always buy direct from an Apple store -- this gives the techs there more leeway in their systems with what they can do for you, presumably because they have a full lifetime record of where exactly the hardware came from and what parts exactly it was made with (e.g. LG versus Samsung display, etc.), unlike when you buy from, say, Best Buy. 2) Avoid third party repairs, as afterward your device is basically tainted as far as Apple is concerned, and rightly so, because who knows WTF was done to it. 3) Buy AppleCare. You won't always use it, but the times you do, it often more than pays for itself and all the other AppleCare SKUs you paid for. 4) Get repairs done early. Apple stops repairing things after 5 years (even if you're willing to pay) in some states, and after 7 years in other states. Not sure if this difference is because of legal requirements, or proximity to Apple repair depots. In California, which has a repair depot, the limit is 7 years. No company is perfect. You can look back into the past and find a long line of products that needed improvement. You can even look at current products and see that there are things that need improvement. That's just how things work.