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90% of Epic's issue is how a Hospital implements it. It is so configurable that compliance and leadership will lean on it way more than they should to drive pol

90% of Epic's issue is how a Hospital implements it. It is so configurable that compliance and leadership will lean on it way more than they should to drive policy leading to BPAs, poorly created OrderSets, and way too many documentation points that contain low value....Then there is the case of not implementing the features that Epic releases that will make life better for the users because the IT department is underfunded or the leadership does not want to change....and then the fact that many users do not like to be trained on how to improve their use of the system.

JshWright 8y ago
The other issue with Epic is that it's designed for hospitals. The parent comment sounds like a doc in a smaller practice. There are certainly EMRs out there better suited to that environment (disclaimer: I work for one that I think does an especially good job at that)
- behindmyscreen 8y ago
  There is an ambulatory module that is designed for clinics. The cost of implementing Epic certainly is not within the realm of an independent practice so it is only reasonable for hospital systems to deploy for their clinics and affiliates. I would not expect the commenter to have had an experience outside a hospital affiliated clinic if they work as an AMB provider.
- hanklazard 8y ago
  Yes, I primarily work in a small clinic setting, though I've also used Epic in a hospital setting and have been similarly unimpressed! ;) In general, I think that EMRs try to cram as much information onto the screen as possible, without enough thought toward what pieces of information are useful at particular times. It's like the opposite of the experience that I have on a well-designed website. Most of my complaints are around that phenomenon, as well as all of the unnecessary clicking / scrolling required due to poor design. I also think that the cost of implementing / migrating these systems is insane, especially when that just adds to our already overpriced health care system. It's hard not to think that companies that build EMRs prefer to be as closed and proprietary as possible, to prevent an easy switch to a competitor. A few things that I do like in Epic and think are generally good features in EMRs: -lots of shortcut keys -saved phrases (I think they're called "smart phrases" or some nonsense like that) -single click connectivity into clinical resource websites and some hospital portals -modern browser support (I seriously used to use an EMR that could only be accessed on an old version of Internet Explorer -- "just make sure you don't let the computer update the browser") -eprescribing My favorite EMR of the 10 or so that I've used was at the VA. (I've heard, though not verified, that that EMR was licensable for almost no cost outside of the VA, but was ignored in favor of "nicer" systems.) I don't know if it is the same now, but it was extremely simple in appearance with some basic fields for writing notes, an image viewer, a quick way to order and review labs, etc. Looked almost like a terminal. Copy/paste functionality. Most importantly, because it was used at every VA in the country, I was able to easily review records/labs/images from, for example, a 65 yr old veteran who had just moved from across the country. No faxes, no scanning. It is this sort of uniform system for data access that we are missing right now in medicine in the US and it is wasting time, costing us a lot of money, and damaging patient care.
  - pg_bot 8y ago
    I am working in this area and would love to pick your brain. (My brother and I run a clinic in SC, which I've made the software for) We've made some cool stuff and are close to releasing it to the general public. My email is in my profile if you want to reach out.
  - jesdynf 8y ago
    Hank, I'm the one who's been handling OpenEMR's cloud deployment packages -- I've been working on a range of targets from a single-instance low-resource non-HIPAA (education or international) target (OpenEMR Express), to a HIPAA-eligible solution that meets encryption and auditing requirements (OpenEMR Standard), and at the lavish end, I built an enterprise-grade deployment (OpenEMR Full Stack) that leverages AWS Availability Zones to keep the whole application running even if Amazon loses a data center. I'd love for you to take a look at what we've got going on -- the day might come when we're a good fit for somebody's clinic.
    - hanklazard 8y ago
      I would be happy to help out. Feel free to connect on keybase (see profile) or let me know how to reach you. Thanks.
  - tim333 8y ago
    It's kind of a shame about VistA, the VA system. It's the most widely used well liked hospital system >The VistA system is highly rated by physicians, receiving the highest overall score in Medscape surveys of over 15,000 physicians in 2014 and again in 2016, receiving particularly high marks for connectivity and utility as a clinical tool. https://en.wikipedia.org/wiki/VistA https://en.wikipedia.org/wiki/VistA and available free open source http://worldvista.org/AboutVistA/copy2_of_index_html http://worldvista.org/AboutVistA/copy2_of_index_html but hospitals instead spend hundreds of millions on Epic and Cerner who I presume have fancy sales teams to push those to hospital managers.
    - fleetingmoments 8y ago
      It's also written in an obsolete, obscure programming language https://en.wikipedia.org/wiki/MUMPS https://en.wikipedia.org/wiki/MUMPS .

JshWright 8y ago

The other issue with Epic is that it's designed for hospitals. The parent comment sounds like a doc in a smaller practice. There are certainly EMRs out there better suited to that environment (disclaimer: I work for one that I think does an especially good job at that)

behindmyscreen 8y ago
There is an ambulatory module that is designed for clinics. The cost of implementing Epic certainly is not within the realm of an independent practice so it is only reasonable for hospital systems to deploy for their clinics and affiliates. I would not expect the commenter to have had an experience outside a hospital affiliated clinic if they work as an AMB provider.
hanklazard 8y ago
Yes, I primarily work in a small clinic setting, though I've also used Epic in a hospital setting and have been similarly unimpressed! ;) In general, I think that EMRs try to cram as much information onto the screen as possible, without enough thought toward what pieces of information are useful at particular times. It's like the opposite of the experience that I have on a well-designed website. Most of my complaints are around that phenomenon, as well as all of the unnecessary clicking / scrolling required due to poor design. I also think that the cost of implementing / migrating these systems is insane, especially when that just adds to our already overpriced health care system. It's hard not to think that companies that build EMRs prefer to be as closed and proprietary as possible, to prevent an easy switch to a competitor. A few things that I do like in Epic and think are generally good features in EMRs: -lots of shortcut keys -saved phrases (I think they're called "smart phrases" or some nonsense like that) -single click connectivity into clinical resource websites and some hospital portals -modern browser support (I seriously used to use an EMR that could only be accessed on an old version of Internet Explorer -- "just make sure you don't let the computer update the browser") -eprescribing My favorite EMR of the 10 or so that I've used was at the VA. (I've heard, though not verified, that that EMR was licensable for almost no cost outside of the VA, but was ignored in favor of "nicer" systems.) I don't know if it is the same now, but it was extremely simple in appearance with some basic fields for writing notes, an image viewer, a quick way to order and review labs, etc. Looked almost like a terminal. Copy/paste functionality. Most importantly, because it was used at every VA in the country, I was able to easily review records/labs/images from, for example, a 65 yr old veteran who had just moved from across the country. No faxes, no scanning. It is this sort of uniform system for data access that we are missing right now in medicine in the US and it is wasting time, costing us a lot of money, and damaging patient care.
- pg_bot 8y ago
  I am working in this area and would love to pick your brain. (My brother and I run a clinic in SC, which I've made the software for) We've made some cool stuff and are close to releasing it to the general public. My email is in my profile if you want to reach out.
- jesdynf 8y ago
  Hank, I'm the one who's been handling OpenEMR's cloud deployment packages -- I've been working on a range of targets from a single-instance low-resource non-HIPAA (education or international) target (OpenEMR Express), to a HIPAA-eligible solution that meets encryption and auditing requirements (OpenEMR Standard), and at the lavish end, I built an enterprise-grade deployment (OpenEMR Full Stack) that leverages AWS Availability Zones to keep the whole application running even if Amazon loses a data center. I'd love for you to take a look at what we've got going on -- the day might come when we're a good fit for somebody's clinic.
  - hanklazard 8y ago
    I would be happy to help out. Feel free to connect on keybase (see profile) or let me know how to reach you. Thanks.
- tim333 8y ago
  It's kind of a shame about VistA, the VA system. It's the most widely used well liked hospital system >The VistA system is highly rated by physicians, receiving the highest overall score in Medscape surveys of over 15,000 physicians in 2014 and again in 2016, receiving particularly high marks for connectivity and utility as a clinical tool. https://en.wikipedia.org/wiki/VistA https://en.wikipedia.org/wiki/VistA and available free open source http://worldvista.org/AboutVistA/copy2_of_index_html http://worldvista.org/AboutVistA/copy2_of_index_html but hospitals instead spend hundreds of millions on Epic and Cerner who I presume have fancy sales teams to push those to hospital managers.
  - fleetingmoments 8y ago
    It's also written in an obsolete, obscure programming language https://en.wikipedia.org/wiki/MUMPS https://en.wikipedia.org/wiki/MUMPS .