4 ms·

Is there anyone with a TSB account that is not encountering issues at the moment? From what one can read online it sounds proper dire for the bank.

nekitamo 9y ago
I’m at a major UK university and many acquaintances use TSB. Not a single one of them can log into their account. It has been this way for around a week, as far as I can tell.
Kusnier 9y ago
I have an account, tried logging in the other day just to see how screwed it was and actually had no issues at all so I guess not everyone is affected (I tried on like Thursday so after the worst of it was done I believe)
tonyedgecombe 9y ago
I can login now and see my transactions, some parts are still broken though like downloading statements.
- valdiorn 9y ago
  I got a letter from TSB earlier this week stating that they have to send me paper statements this month, they are unable to provide paperless statements for the time being. That just doesn't make sense.
merlish 9y ago
I managed to log in, but the system is pretty barebones. Trying to change or apply for a new banking product just takes you to a help page saying the ability to do this is 'Coming soon'. (Some other features are scheduled to be available by the 'End of April', for comparison.) Also, in the 'pending transactions' popdown, e.g. £38.60 is displayed as '38.6'...
- peoplewindow 9y ago
  That implies the balances are being represented as floats and turned directly into strings ... how does something that basic happen at all? Is Sabadell's Spanish web UI like that too? No wonder they're screwed
  - jacques_chester 9y ago
    > That implies the balances are being represented as floats ... how does something that basic happen at all? Javascript only has floats. For the unwary this is a common source of bugs in frontends to financial systems. Hopefully the backend is using some kind of decimal type.
arm85 9y ago
Yeah, it's working for me, since about Wednesday/Thursday.

nekitamo 9y ago

I’m at a major UK university and many acquaintances use TSB. Not a single one of them can log into their account. It has been this way for around a week, as far as I can tell.

Kusnier 9y ago

I have an account, tried logging in the other day just to see how screwed it was and actually had no issues at all so I guess not everyone is affected (I tried on like Thursday so after the worst of it was done I believe)

tonyedgecombe 9y ago

I can login now and see my transactions, some parts are still broken though like downloading statements.

valdiorn 9y ago
I got a letter from TSB earlier this week stating that they have to send me paper statements this month, they are unable to provide paperless statements for the time being. That just doesn't make sense.

merlish 9y ago

I managed to log in, but the system is pretty barebones. Trying to change or apply for a new banking product just takes you to a help page saying the ability to do this is 'Coming soon'. (Some other features are scheduled to be available by the 'End of April', for comparison.) Also, in the 'pending transactions' popdown, e.g. £38.60 is displayed as '38.6'...

peoplewindow 9y ago
That implies the balances are being represented as floats and turned directly into strings ... how does something that basic happen at all? Is Sabadell's Spanish web UI like that too? No wonder they're screwed
- jacques_chester 9y ago
  > That implies the balances are being represented as floats ... how does something that basic happen at all? Javascript only has floats. For the unwary this is a common source of bugs in frontends to financial systems. Hopefully the backend is using some kind of decimal type.

arm85 9y ago

Yeah, it's working for me, since about Wednesday/Thursday.