I've experienced this and think it seems likely that the good sales reps are out chasing big deals, or golfing, and the ones available to answer the phone are l

I've experienced this and think it seems likely that the good sales reps are out chasing big deals, or golfing, and the ones available to answer the phone are lazy or incompetent. It is very confusing to want to have a business make it impossible for you to send them money.