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I've had issues mainly with manufacturers web stores. Fender apologized and gave me the part number for the exact model I wanted and suggested I try third part

I've had issues mainly with manufacturers web stores. Fender apologized and gave me the part number for the exact model I wanted and suggested I try third party stores. EVGA was annoying. They called me at 10 am to confirm details, put me on a three way call with my bank and I thought that was it. For whatever reason they tried to call me again the following day but I couldn't answer, when I called them back they told me they cancelled my order. They said my billing details didn't match (simply not true, I've used that address countless time and checked my order confirmation), and that my phone area code didn't match where I lived (no shit, people move...). I decided to just never buy from them again, since there are plenty of other GPU manufacturers.

nucleardog 8y ago
At least EVGA tried to resolve it. I tried to order from an computer component retailer here in Canada. They specifically called out that my information needed to match, so I went and logged into my credit card's online portal and copy and pasted my information directly. However what I didn't think to copy and paste was my own fucking name. After charging my card and taking my money automatically, they then seemingly manually went to review the transaction and found that something didn't match, though were apparently unsure as to what that might be. When I sent them a screenshot of my online banking portal showing all my information with a "Wtf?" their response was "Oh, it's probably your missing middle initial. Also we've already refunded your order so there's nothing we can do. You should have your money back in a week." When I asked them why the hell on top of a completely user-hostile validation process they then make it worse by cancelling and processing the refund before even calling me or emailing to give me a chance to correct the information, their response was basically that that's how they have to do it and it's outside their control and shrug. Needless to say when I finally got my money back a week later I spent it elsewhere.
- Matheus28 8y ago
  They didn't actually try to resolve it after they said it was cancelled. They said they couldn't do anything about it and to get back in the waiting list (it was a GTX 1080 right after release), and maybe it'd work. Nowadays I go out of my way to buy from big stores like Amazon that already have this figured out, rather than buying directly from the manufacturer.

nucleardog 8y ago

At least EVGA tried to resolve it. I tried to order from an computer component retailer here in Canada. They specifically called out that my information needed to match, so I went and logged into my credit card's online portal and copy and pasted my information directly. However what I didn't think to copy and paste was my own fucking name. After charging my card and taking my money automatically, they then seemingly manually went to review the transaction and found that something didn't match, though were apparently unsure as to what that might be. When I sent them a screenshot of my online banking portal showing all my information with a "Wtf?" their response was "Oh, it's probably your missing middle initial. Also we've already refunded your order so there's nothing we can do. You should have your money back in a week." When I asked them why the hell on top of a completely user-hostile validation process they then make it worse by cancelling and processing the refund before even calling me or emailing to give me a chance to correct the information, their response was basically that that's how they have to do it and it's outside their control and shrug. Needless to say when I finally got my money back a week later I spent it elsewhere.

Matheus28 8y ago
They didn't actually try to resolve it after they said it was cancelled. They said they couldn't do anything about it and to get back in the waiting list (it was a GTX 1080 right after release), and maybe it'd work. Nowadays I go out of my way to buy from big stores like Amazon that already have this figured out, rather than buying directly from the manufacturer.