I think the BBB used to have much better reputation for their business ratings. In my (admittedly limited) experience, must complaints leveraged against a comp

I think the BBB used to have much better reputation for their business ratings. In my (admittedly limited) experience, must complaints leveraged against a company through the BBB are exaggerated claims that would be better suited for a poo Yelp review. The only time I personally check out a businesses BBB score is if I am currently having issues, and am trying to find out of it is a common issue with the company (which would mean it will likely be a reoccurring issue in the future) or if it is a one off issue. But then again, I take all only based ratings/reviews with a metric ton of salt.