4 ms·
bank IT is a systemic risk waiting to happen The same thing happened with Tangerine.ca when they launched their new website late last year. Tangerine is owned
by jasonsync 8y ago
bank IT is a systemic risk waiting to happen
The same thing happened with Tangerine.ca when they launched their new website late last year. Tangerine is owned by one of Canada's "big 5" banks, Scotiabank.
For at least a week after the launch, users were experiencing login errors, timeouts, incorrect balances and features not working. Backend code exceptions would bubble up to the surface. It was ugly.
But even with the backend issues ironed out weeks later, users continue to lament about the horrible new UI, which over 6 months later, is still a UX nightmare on desktop web browsers.
Reading the 400+ Facebook comments on their "launch day post (they since removed the post from the timeline) is quite an eye opener.
Apparently they did minimal testing and disregarded all user feedback during the beta phase.
The comments are still accessible from the post photo here:
https://www.facebook.com/TangerineBank/photos/pb.467988996640009.-2207520000.1507258210./1225878164184418/?type=3 https://www.facebook.com/TangerineBank/photos/pb.46798899664...