Ironically, before they merged in the 90s, Lloyds had a terrible computer system, and TSB was market-leading in major bank IT customer systems, at least from a

Ironically, before they merged in the 90s, Lloyds had a terrible computer system, and TSB was market-leading in major bank IT customer systems, at least from a customer POV. Then they didn't learn and continue with TSB's IT systems and management, but became more lloyds instead. Sadly, this new TSB is likely only in name anything like the old one.